Frequently Asked Questions

DenGro is an online solution which simplifies lead management, helping everyone in the practice track, nurture and convert more leads into patients.

DenGro has been built in partnership with practices, designed for the dental industry.

Its features and functions have been designed specifically to help front of house teams nurture and convert leads, while providing managers and principals with the information (e.g. lead attribution) they need to understand and influence practice growth.

No other ‘out of the box’ platform offers this functionality.

Sure, please watch one here:

Leads are potential patients, people interested in the dental treatments your practice provides.

Where leads come from, or their ‘source’, depends on the type of marketing activity you do. Facebook ads, local press advertising, Google PPC are all types of practice advertising and marketing that help drive potential patients (leads) to your practice. Typically, the amount of advertising you do has a direct correlation to the number of leads your practice will receive.

Please note that we work with a number of partners with expertise in digital marketing, marketing strategy, lead generation and more besides, for more information please visit our partner pages.

No. DenGro does not generate leads for the practice. We are here to help nurture and convert the leads generated by your marketing activities.

DenGro collects leads from your website, Facebook, Google and any other online activity, in to one central online dashboard. It makes managing leads much simpler and provides the practice with unique tools to help convert them.

Once your licence is activated you will be ready to connect up any forms on your website or landing pages to your dashboard. Form connections, are typically done by whoever looks after your website. There are several ways this can be done, dependant on how your forms are built and we are happy to supply the relevant documentation so they have all that they need.

If you don’t have any forms on your website or don’t want to use the ones you currently have we have our own Formbuilder so you can build your own and then embed them into your website.

Yes, you can!

Leads that have, for example, called or walked into the practice can be added manually to DenGro. This can also be used for leads that come via walk ins, phone calls, other chatbots, direct messages on social media or direct mail.

There are no set up fees to get your practice up and running!

DenGro doesn’t charge additionally for the SMS and emails that we automatically send on behalf of the practice to help nurture the lead. This is all included as part of your monthly subscription.

If you are using the DenGro Inbox to send 1-1 emails and SMS to your leads these are an additional cost per message/email sent. You control this cost via limits you set in your account.

DenGro is a paid for monthly subscription so no contracts involved. You can cancel your subscription at any time in your My Account area and your subscription will end at the end of the current billing period.

There are many different patient management systems available today. Integration with these systems is a priority for us as we understand the benefits to the practice. At present, we have the following integrations:

• Dentally
• SOE’s EXACT
• Aerona

If you have a specific PMS you would like DenGro to integrate with, please let us know so we can consider this as part of of future roll outs.

We currently integrate with Facebook, Instagram and TikTok if you are using lead ad forms to capture leads.

As many as you like!

We would recommend you use individual team member accounts rather than ‘Reception’ or something more generic. Creating individual accounts will provide more detailed reporting information for the practice.

DenGro has been designed to be incredibly easy to use. When you log in to DenGro for the first time, you’ll see a video which outlines every aspect of the tool and interface.

On entering the dashboard, a series of tasks will help you complete any missing information and support you to get up and running.

We’ll also be in touch with you when you sign up too, to see if you have any specific questions and book in a training webinar for your team to attend at a time that suits you best. All users are also invited to join our Facebook User Group so you can benefit from the experience and expertise of the entire DenGro community.

If you need to, you can ask us a question using the Practice Support Chat icon in the bottom right hand corner of the screen at any time.

Yes! As DenGro is a dental specific solution you can also feed any dentist referrals into your dashboard so your team to review so they can be accepted or declined. We even have prewritten emails that will be sent to the referring dentist to let them know the outcome of the referral.