Published: 27/01/2022

Read time: 3 minutes

Which call tracking companies can be integrated with DenGro?

DenGro can integrate with 3 call tracking partners:

– Mediahawk

Infinity(formerly ResponseTap)

– CallTrackingMetrics

How do I enable the call tracking integration?

To get the ball rolling, you’ll need to Request the Integration from the Practice Integrations page. To do this, you’ll need to be a Manager or Integrator user on the account.

Simply go to Practice Settings (the cog symbol at the top right) and select Practice Integrations. When the page refreshes, scroll down to the Call Tracking Integrations and select the partner you work with. On the partner pod, you will be prompted to either select Request Integration or Connect your account and you will enter your log in details for your call tracking account to enable the integration.

Integrations title DenGro

DenGro Practice Support will receive a notification of the request, following which they’ll contact the partner to get the integration set-up and will confirm once it’s all ready to go.

What happens when the integration is enabled?

Once the integration has been enabled, for each new call that comes through the tracking number, a New Call task will appear on the practice’s Today page.

Today tasks in DenGro

The task will confirm the number that the lead called from, which number they called, and will suggest where a number is already recognised as associated with an existing lead.

 

Today page tasks in DenGro

 

The task will ask users to confirm what they would like to do with that call record:
– Create a new lead
– Link record to an existing lead
– Ignore the call

If the user chooses to create a new lead, they’ll be asked to confirm the lead details (as they would normally) when adding a lead into DenGro:
– First name
– Last name
– Date of birth
– Gender
– Email address
– Main treatment of interest

Once the task has been completed, DenGro will add the lead into your account and create a New Lead task for the practice to confirm the next steps:
– Record appointment booking details
– Set-up reminder task to follow-up with a lead again at a later date/time
– Mark the lead as no longer interested in treatment, with feedback reason.

**Currently, there are no in-app reports available for call tracking statistics, however you will find these and more in the reporting (or analytics) area of your call tracking account.

I don’t currently have call tracking but want to know more about it

No problem – check out our article on How call tracking can help your practice grow to find out more.